Privacy Policy

Last Updated: August 12, 2025

AVISA (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use the AVISA mobile app, website, and related services (collectively, the “Platform”).

By using AVISA, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect the following types of information:

1. a) Information You Provide Directly

• Name, email address, phone number, and password when you create an account.
• Payment and donation details when you make or receive contributions.
• Identification documents for verification purposes (when required by law).
• Profile details you choose to add (e.g., bio, profile picture).

1. b) Information Collected Automatically

• Device information (model, operating system, unique identifiers).
• IP address, browser type, and approximate location data (if enabled).
• Usage data such as features accessed, pages viewed, and actions taken.

1. c) Information from Third Parties

• Data from payment providers (e.g., Flutterwave, PayPal) and social media logins.
• Information from partner organizations connected to your account.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve AVISA services.
• Process donations, payments, and withdrawals.
• Verify your identity to prevent fraud and comply with applicable laws.
• Communicate updates, fundraising campaigns, and relevant opportunities.
• Support fundraising activities for orphanages and other beneficiaries.
• Maintain the safety, integrity, and security of the Platform.
• Analyze trends and user behavior to enhance user experience.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment processors (e.g., Flutterwave, Pay Unit PayPal) to facilitate transactions.
• Partner organizations to fulfill the intended purpose of your donation.
• Regulatory authorities when required by law or court order.
• Service providers that assist us in operating the Platform (e.g., hosting, analytics, customer support).

4. Data Storage & Security

• Data is stored on secure servers with encryption in transit and at rest.
• Access to personal information is restricted to authorized staff under confidentiality agreements.
• We employ industry-standard security measures to protect against unauthorized access, disclosure, or alteration.
• While we take all reasonable steps to secure your data, no method of transmission or storage is 100% secure.

5. International Data Transfers

If you access AVISA outside Cameroon, your information may be transferred to and stored in countries with different data protection laws. Where required, we implement safeguards to ensure your information is protected in compliance with applicable regulations.

6. Your Rights

You have the right to:

• Access the information we hold about you.
• Request corrections or updates to your data.
• Request deletion of your account and associated data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• File a complaint with your local data protection authority.

7. Cookies & Tracking Technologies

AVISA uses cookies and similar tools to:

• Enhance your experience and remember your preferences.
• Analyze usage patterns to improve services.
  You can disable cookies in your device or browser settings, but some features may not function properly.

8. Children’s Privacy

AVISA does not knowingly collect personal information from children under 13 without verified parental consent. If we become aware that we have collected such data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or in-app notification before they take effect. Continued use of the Platform after updates means you accept the revised Policy.